First of all, we are very sorry to hear you're not happy with things.
Our staff team can give you advice before you send in your complaint. Click here for further information.
A member of our team is always available in office hours on 01332 225 112 or via email@example.com
Post Complaints should be sent to:
When we first get a complaint we will first check that it:
We can't look at complaints:
Please answer the following questions to see where we can help.
Is your complaint:
You should first tell the organisation with which you are unhappy that you want to complain. This will give them the chance to put things right.
You can make your complaint in writing, in person, by phone, email or by asking someone else to do it for you. It is probably best to put it in writing so there is a record of the complaint.
If you complain in writing, it is helpful to follow the steps below: