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Pest Identification Support

Do you have a pest problem, but you don't know what the pest is?

We offer a free pest identification service to assist you. All you need to do is complete the form below, and upload a good quality picture of the pest, and we will try our best to identify which pest it is for you.

If you have an idea of what the pest might be, then why not use our A to Z of pests, which will give you a clear description and picture of the pest to assist you in the identification.

Alternatively you can email your photos and query directly to


What we need to know

To help us identify the pest, as well as a pest sample or a high quality image, we could also do with knowing the following:

  1. Where they are seeing them - rooms, areas, type of property, surroundings (rural or urban)?
  2. How long its been going on for?
  3. Have there been any events that have occurred recently that may be a factor - i.e. birds nesting, new carpets, new furniture or deliveries etc..
  4. Have you seen any other insects recently?
  5. Anything else you may want to add


Pest identification response time

In most cases we will respond to your enquiry within 2 working days, but please note this can take up to 7 working days. If we are unable to identify the pest for you from the photograph, then we may require you to post a sample to our offices (if possible).



Every effort will be made to identify the pest for you; however we do not accept any liability for any expense, damage or other incident that may arise from a misidentification. We would always recommend you hire a trained professional that can survey the pests' environment and physically examine the pest to give you a comprehensive identification.

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 Pest identification form

Pest Identification Report Request Form